Terms and Conditions

 

Yarn representation

Information provided on this website is for guidance only.  While we endeavour to accurately represent colours in photographs and colour descriptions, it is not always possible because monitor settings vary considerably, as does each individual’s perception of colour.

Yarn is hand-dyed and due to the nature of dying methods we cannot guarantee identical skeins of yarn, although will endeavour to send close colour matches for any multiple skein orders.

We cannot guarantee that skeins will be colourfast, we do rinse skeins multiple times to remove excess dye.  We recommend handwashing finished projects separately in cool water for the first few washes or until you are satisfied that there is no colour bleeding. Gentle handwashing with a wool detergent is recommended thereafter to preserve the intensity of the colours and prevent felting of non-superwash yarns.

Images

All images on this websites are Copyright of Nunnaba Artisan Yarn.  If you wish to use an image from this site, please contact hello@nunnaba.com.au

 

Liability for site content

The content of this website is provided for information and guidance only. Your use of this information is at your own risk, and it is your responsibility to ensure your use of such information (or products or services) meets your requirements. While we endeavour to provide accurate information, we cannot guarantee accuracy, availability, suitability or completeness of website contents.

Shipping and delivery

No goods will be dispatched until cleared payment has been received.   Club orders are dispatched on the first week of each month.  All orders are sent via Auspost and are subject to their processing and delivery times.  Delivery estimates will vary by destination. Nunnaba Artisan Yarns is an Australian company, located in Australia and all transactions are subject to Australian law.  International orders may be subject to a customs charges or import duties. This is the responsibility of the buyer/recipient.  Please do not ask us to commit fraud by marking goods as ‘gifts’ for customs purposes.

Auspost do not investigate missing items until they are more than 3 days late for domestic and 90 days late for international orders.  Please advise us if your order does not arrive within this timescale.  Following postage, we are not responsible for any delay in delivery of your parcel.

Returns

Purchases may be returned within 7 days of receipt by the buyer, for a full refund. The buyer is responsible for the cost of returning the item, unless the return is due to an error by us or fault that was not indicated at time of sale.  Products must be returned in the same condition as received.   TGS recommend that returns are sent by a postal service which insures the package contents, because proof of posting is not proof of delivery, and we cannot accept liability for returned goods which are lost or damaged in transit.  Please contact us before returning goods at hello@nunnaba.com.au

Club membership

Membership of any club is only for the term for which you have originally signed up and paid for (in full).  There is no guarantee that you will be able to continue membership at the expiry of the term.  This is due to the limited nature of the clubs and that memberships are granted on a first come first served basis. Club yarns are not eligible for refund or exchange due to their exclusivity. 

Payments by instalment 

If you select for the ‘payment by instalment’ option on the checkout for your chosen club, you agree to these terms and conditions. On checkout, you will be billed for the first monthly payment. Thereafter, you will be billed for 3 further monthly payments on the same day of the month as purchased.

Where payments are made by instalment, we will only dispatch goods each month once that month's payment has been received in full.  If full payment is not received within 5 working days of the dispatch date, you will forfeit your place in the club and for all future months.  Club payments are non-refundable and cannot be transferred to any other club or any later month of the same club.

 

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